Responsible Gaming
Gambling can be enjoyable entertainment when it stays controlled. But it can also become problematic and cause serious financial, personal and social damage.
Riviera Casino commits to promoting responsible gaming and providing necessary tools to keep gaming a pleasure, not a problem.
Recognizing signs of problem gambling
Gaming becomes problematic when it negatively affects your life. Here are warning signs:
- You gamble with money you cannot afford to lose
- You lie to those around you about time or money spent gambling
- You chase your losses by increasing bets to recover
- Gaming interferes with your work, studies, or relationships
- You neglect important responsibilities to gamble
- You borrow money or sell possessions to finance gambling
- You feel anxiety, guilt, or depression related to gambling
- You've tried to stop or reduce without success
- Gaming becomes your main source of excitement or escape
If several of these points concern you, it's time to act. Gambling addiction is medically recognized and can be treated.
Available control tools
Your Riviera Casino account includes several tools to frame your activity. Access them in "My Account" > "Responsible Gaming".
Deposit limits
Set a maximum amount you can deposit per day, week, or month. Once the limit is reached, impossible to deposit more until the period resets.
Example: €200/week limit. If you deposit €200 on Monday, you cannot deposit more until the following Monday, even if you really want to.
Limit increases require a mandatory 72-hour delay. Decreases are immediate.
Loss limits
Define how much you're willing to lose maximum over a period. Calculated on net loss (deposits - withdrawals).
Example: €300/month loss limit. If you deposit €500 and withdraw €200, you've lost €300 net. Impossible to deposit more that month.
Session limits
Determine how long you can play continuously. An alert appears 10 minutes before the limit, then you're automatically logged out.
You can reconnect after a break, but the limit only resets after 24 hours of complete inactivity.
Temporary pause (cool-off)
Freeze your account for a defined period: 24 hours, 7 days, 1 month, 3 months, 6 months. During this time, impossible to log in, deposit, or play.
Useful if you feel you're losing control and need a forced break. At the end of the period, your account reactivates automatically.
Permanent self-exclusion
Permanently close your account with no possibility of reopening. It's irreversible. Your remaining balance is returned to you, then the account is blocked for life.
If you have a severe addiction problem, this is the safest option.
Tips for healthy gaming
Some common sense rules to keep gaming under control:
Set a budget before playing
Decide in advance how much you're willing to lose. Consider this money as the price of entertainment, not an investment. Stop when the budget is exhausted.
Never gamble with borrowed money
Credit cards, loans, money borrowed from family - extremely dangerous. Only gamble with money you own and can afford to lose.
Never chase your losses
You lost €200? Don't deposit €400 to try to recover. It's the classic spiral toward addiction. Losses are normal, accept them and stop.
Take regular breaks
Play maximum 1-2 hours at a time. Take breaks to drink, eat, stretch. Marathon gaming encourages impulsive decisions.
Don't gamble under the influence
Alcohol, drugs, medications that impair judgment - gamble sober. Decisions made under influence are often financially disastrous.
Gaming is not an income source
The house always has a mathematical edge. Long-term, you'll lose. Treat winnings as a lucky bonus, not a salary.
Balance with other activities
Gaming shouldn't dominate your free time. Continue your hobbies, see friends, exercise. A balanced life reduces addiction risk.
Specialized help organizations
If gaming becomes problematic, professionals can help. These services are free, confidential, and judgment-free.
United Kingdom
GamCare
Phone: 0808 8020 133 (free call)
Available 24/7
Chat and email at gamcare.org.uk
Gamblers Anonymous UK
Support groups nationwide
gamblersanonymous.org.uk
BeGambleAware
Online support and resources
begambleaware.org
International
Gamblers Anonymous
Support groups worldwide
gamblersanonymous.org
Gambling Therapy
Online support in multiple languages
gamblingtherapy.org
Don't be ashamed to ask for help. Gambling addiction is a treatable illness, not a character weakness.
If you're concerned about someone's gambling
Living with or being close to someone with a gambling problem is difficult. Here's how you can help:
- Talk openly without judging or accusing
- Express your concerns with concrete facts (observed behaviors, family impacts)
- Encourage the person to seek professional help
- Don't lend money and don't pay gambling debts (it maintains the addiction)
- Protect your own finances (separate accounts, credit card monitoring)
- Seek support for yourself - loved ones of gamblers also need help
Organizations listed above also offer support to families and loved ones of problem gamblers.
Protection of minors
Gambling is strictly prohibited for under-18s. Riviera Casino verifies the age of all players via KYC procedure.
Parental responsibility
Parents and guardians must:
- Monitor their children's online activity
- Never share their casino credentials with minors
- Use parental control software to block gambling sites
- Educate young people about gambling risks
- Protect their bank cards and payment methods
If a minor accesses our site, immediately contact support to block access.
Our commitment as a casino
Riviera Casino commits to:
- Train our staff to recognize signs of problem gambling
- Never target vulnerable or at-risk players in our marketing communications
- Respect self-exclusion requests without attempting to convince the player to stay
- Process withdrawals quickly to not encourage replaying the money
- Clearly display game probabilities and RTPs
- Actively promote responsible gaming tools
- Collaborate with player help organizations
If you think we can improve our responsible gaming practices, contact us at [email protected].
