Contact Riviera Casino

Need help, information, or have a question? Several channels are available depending on the nature and urgency of your request.

Customer support

Live chat

Availability: 7 days a week, from 9 AM to midnight (CET)
Response time: 1-3 minutes on average
Languages: English, French

Live chat is accessible directly from the site once logged in. Click the chat icon at the bottom right of your screen.

Use chat for: urgent questions requiring immediate response, technical problems during gameplay, bonus activation, checking withdrawal status.

Email

Address: [email protected]
Response time: 8-24 hours
Languages: English, French

Email is better suited for: detailed requests requiring screenshots, formal complaints, complex questions about terms and conditions, requests requiring investigation.

In your email, always include: your username (not your password!), precise problem description, steps to reproduce the bug if applicable, screenshots if relevant.

Specialized departments

Payment questions

Email: [email protected]

For: withdrawals delayed beyond announced timeframes, deposits not credited, questions about payment methods, requests to modify transaction limits.

Account verification (KYC)

Email: [email protected]

For: verification status of your documents, rejected documents requiring clarification, questions about accepted supporting documents, document upload problems.

VIP managers

Email: [email protected]

Reserved for Gold, Platinum and Diamond level players. For: personalized bonuses, increased withdrawal limits, exclusive event invitations, dedicated account manager.

Compliance and security

Email: [email protected]

For: questions regarding our license, reporting suspicious accounts, concerns about your account security, legal or regulatory requests.

Data protection

Email: [email protected]

For: exercising your GDPR rights (access, rectification, erasure), questions about our privacy policy, data export requests.

Responsible gaming

Email: [email protected]

For: activating specific limits, self-exclusion, concerns about your gaming habits, requests for help or resources.

Legal information

Company name: Riviera Entertainment N.V.
Postal address: Heelsumstraat 51, Willemstad, Curaçao
Registration number: 158191
Gaming license: 8048/JAZ (Curaçao eGaming)
Website: rivieracasinologin.com

For all official or legal correspondence, use the postal address above. Mail is processed within 10-15 business days.

Follow us on social media

Stay informed about new games, exclusive promotions, and casino news:

Facebook: facebook.com/rivieracasino
Instagram: @riviera_casino
Twitter: @RivieraCasino
Telegram: t.me/rivieracasinoofficial

Note: for questions requiring access to your account, always use official channels (email, chat) rather than social media for security reasons.

Complaint procedure

If you're not satisfied with our service or have a dispute, follow this procedure:

Step 1: Initial contact

First contact our customer support via chat or email explaining your problem in detail. Most situations are resolved at this level.

Step 2: Formal escalation

If the support response doesn't satisfy you, send a formal complaint to [email protected] with:

• Your username and account email
• Detailed problem description
• Screenshots or relevant evidence
• What you've already tried to resolve
• The solution you expect

We acknowledge receipt within 48h and provide a complete response within 10 business days.

Step 3: Licensing authority

If our response still doesn't satisfy you, you can contact the authority that issued our license:

Curaçao eGaming
Email: [email protected]
Website: curacao-egaming.com

Include all correspondence with Riviera Casino to speed up your complaint processing.

Suggestions and feedback

Your feedback helps us improve our services. To share suggestions, improvement ideas, or simply tell us what you think of Riviera Casino:

Email: [email protected]

We read all feedback even if we can't respond individually to each one. Constructive suggestions are considered in our development roadmap.

Hours and availability

Timeframes may be slightly longer during peak periods (weekends, holidays, major tournament launches).